CYBER ATTACKS (Resolved)
  • Priority - Critical
  • Affecting Server - Hera
  • Heavy cyber attacks from Russia, China, and Europe are affecting numerous accounts on HERA.OURONLINE.COMPANY

    Our Cyber Security Team is responding to this issue, and continues to ensure security of the server. 

    Some users may find their email locked out due to automatic security protocols.  Please contact support to have your email unlocked.

    Thank you for your patience while we ensure your privacy, and security!

  • Date - 2020-02-07 09:00 - 2020-02-19 15:18
  • Last Updated - 2020-02-07 19:03
Power Failure (Resolved)
  • Priority - Critical
  • The server was found powered off due to an invalid power state sync with the backend controller, and has been rebooted. The power state has now been resynced, and all services are back online actively processing requests.

  • Date - 2017-12-20 07:51 - 2017-12-20 07:52
  • Last Updated - 2017-12-20 07:52
Website and Database Connection Issues (Resolved)
  • Priority - Critical
  • An outage at one of our datacentres caused a network DNS issue that flagged some websites and email servers as unavailable.  Effected servers have been rebooted and traffic has been detoured around them while maintenance is performed.  All websites and email are currently working properly. ~Ian

  • Date - 2017-06-28 08:00 - 2017-06-28 08:25
  • Last Updated - 2017-06-28 07:28
Websites/Email Unavailable (Resolved)
  • Priority - Critical
  • OurOnline.Company's "Zeus" server experienced a 114 second outage due to a "graceful" server reboot made necessary by a security kernel update.  No information was lost and all "Zeus" server programs are reporting normal.

  • Date - 2017-02-24 09:23 - 2017-02-24 09:26
  • Last Updated - 2017-02-24 08:34

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